OpenAI experienced two significant outages affecting its image generation services, including ChatGPT and its API, on July 7 and July 21. These incidents caused confusion among users who struggled to differentiate between service failures, policy violations, and tool errors. The article provides a diagnostic guide for users to quickly identify the cause of image generation failures, emphasizing checking the service status page first, then analyzing error messages, and finally performing a minimal test in a new chat if the service is operational. AI
IMPACT Provides guidance for users to effectively troubleshoot issues with AI image generation tools.
RANK_REASON Article discusses troubleshooting a product feature rather than a new release or significant industry event.
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