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Consulting firms must update AI-era KPIs, says Forbes contributor

Consulting firms need to update their key performance indicators (KPIs) to reflect the impact of AI on productivity. Traditional metrics like billable utilization and revenue per FTE, which were based on manual labor, are no longer accurate benchmarks. AI-assisted tools can significantly increase a project manager's capacity and a salesperson's deal closure rate, necessitating revised targets for these roles. For instance, revenue per FTE could rise from $150,000-$200,000 to $300,000 or more, and proposal velocity might double. AI

IMPACT Consulting firms must adapt their performance metrics to account for AI's productivity gains, potentially increasing revenue per FTE and proposal velocity.

RANK_REASON Article discusses how AI impacts business metrics and KPIs for consulting firms, offering an opinion on necessary adjustments.

Read on Forbes — Innovation →

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Consulting firms must update AI-era KPIs, says Forbes contributor

COVERAGE [1]

  1. Forbes — Innovation TIER_1 English(EN) · Mark Orttung, Forbes Councils Member ·

    The Consulting KPIs That Actually Matter In An AI-Driven Market

    If your salesperson went from eight proposals a quarter to 16, with a better win rate and less staff time, that's a result worth noticing.