New research paradigm focuses on long-term user capabilities in emotional dialogue

A new research paradigm called Capability-Sustaining Emotional Dialogue (CSED) is proposed to address limitations in current emotional dialogue research. Existing approaches often focus on immediate relief rather than long-term user capabilities, such as emotion regulation and decision-making. The paper argues for a longitudinal approach that considers repeated use, non-use, and termination, and includes a literature audit showing that most systems prioritize relief over sustained user capacity. The proposed CSED framework integrates data, models, system design, evaluation, and governance around these long-term goals. AI

IMPACT Could lead to AI systems that provide more sustainable emotional support, fostering long-term user well-being rather than short-term relief.

RANK_REASON Academic paper proposing a new research paradigm. [lever_c_demoted from research: ic=1 ai=1.0]

Read on arXiv cs.CL →

• arXiv
• Capability-Sustaining Emotional Dialogue
• Emotional support conversation
• Empathetic dialogue
• ESConv
• Hugging Face
• PRISMA-ScR

• paper
• safety

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