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AI impact gap: Organizations focus on outcomes, not just activity

A new report from Glean's Work AI Institute indicates that while most organizations struggle to translate AI usage into significant performance improvements, a select group of "transformative organizations" are achieving substantial gains. These leading companies focus on measuring AI's impact on outcomes like quality and productivity, rather than just activity metrics such as token consumption or adoption rates. They also empower employees by sharing AI usage data, fostering a more strategic approach to AI integration that prioritizes context, output verification, and workflow alignment over mere tool activation. AI

IMPACT Highlights how organizations can better leverage AI by focusing on outcome-based metrics and employee feedback loops.

RANK_REASON Analysis of AI impact and organizational strategy based on a survey and internal data.

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AI impact gap: Organizations focus on outcomes, not just activity

COVERAGE [1]

  1. Glean blog TIER_1 English(EN) ·

    What organizations closing the AI impact gap do differently

    Stephanie Baladi | The Work AI Index shows how organizations close the AI impact gap through better measurement, governance, company context, and work design.