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Hong Kong lawmakers propose Beijing-style hotline revamp

Hong Kong lawmakers have suggested revamping the city's public inquiry hotline by adopting a model similar to Beijing's 12345 Citizen Hotline Service Centre. The proposal was made during a closed-door dialogue session with Chief Executive John Lee. The aim is to improve the handling of resident complaints and boost internal ties within the government. AI

RANK_REASON Lawmakers discussing policy improvements based on another city's model.

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Hong Kong lawmakers propose Beijing-style hotline revamp

COVERAGE [1]

  1. SCMP — Tech TIER_1 English(EN) · Matthew Cheng ·

    Hong Kong can learn from Beijing for revamp of public inquiry hotline: lawmakers

    Hong Kong authorities should revamp their public inquiry hotline to better handle residents’ complaints by learning from Beijing’s model, lawmakers have told the chief executive at the first “rules-free and warm-hearted” closed-door dialogue session. While the current Legislative…