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ChatGPT conversations randomly deleted for paying users

Users are reporting that ChatGPT conversations are being randomly and permanently deleted, even when paying for the Plus subscription. This issue, which appears to be widespread across different accounts and devices, is occurring in Italy and potentially other parts of Europe. Despite numerous attempts to contact OpenAI support with detailed evidence, users have not received a satisfactory explanation or resolution, with some encountering browser console errors related to compliance settings. AI

IMPACT Potential data loss and user trust issues for ChatGPT users, impacting adoption and satisfaction.

RANK_REASON User-reported issue with a widely used AI product.

Read on r/OpenAI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

ChatGPT conversations randomly deleted for paying users

COVERAGE [1]

  1. r/OpenAI TIER_2 English(EN) · /u/lumarell ·

    ChatGPT keeps permanently deleting my conversations

    <!-- SC_OFF --><div class="md"><p>I’m in Italy and I’m paying for Plus. For weeks my conversations have randomly shown “This conversation has been deleted”. The chat sometimes remains visible in the current tab, but as soon as I refresh or open another tab it disappears completel…