A user expressed significant disappointment with Anthropic's customer support, noting a lack of human interaction and responsiveness for over a month. The user, who has a decade of experience in SaaS platforms, questioned how a company like Anthropic could appear so unsympathetic to its users and customers. AI
IMPACT Poor customer support could hinder user adoption and trust in AI products.
RANK_REASON User complaint about customer support for an AI company.
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