A user reported an unauthorized charge for Anthropic's Claude Max 20x plan, which they did not subscribe to. After attempting to downgrade and finding their account still active with ongoing usage, they emailed Anthropic's user safety address. Although they received no direct communication or acknowledgment, the subscription was eventually canceled and a refund was issued. AI
IMPACT Highlights potential issues with account security and customer support responsiveness for AI service subscriptions.
RANK_REASON User reports an issue with a product and its resolution.
AI-generated summary · Google Gemini · from 1 sources. How we write summaries →
