OpenAI has launched OpenAI Presence, a new platform designed for enterprises to deploy AI agents. These agents can handle voice and chat interactions for both customer-facing and internal company workflows. The platform aims to enable AI agents to answer questions, interact with company systems, perform approved actions, and escalate to human agents when necessary, with capabilities that improve over time. OpenAI Presence is currently available to select enterprise customers through a limited general availability program. AI
IMPACT Enables enterprises to deploy trusted AI agents for customer and internal workflows, potentially improving efficiency and customer service.
RANK_REASON Product launch for enterprise AI agents.
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