America's digital government is struggling with a fragmented, "whack-a-mole" approach to IT solutions, leading to inefficiencies and citizen frustration. Agencies often implement point solutions for mandates like accessibility or security, which can create new problems such as performance drops or increased technical debt. This piecemeal strategy, rather than a coherent system, results in citizens spending billions of hours navigating difficult government platforms and missing out on essential benefits due to design failures. AI
IMPACT Highlights how fragmented IT infrastructure hinders effective digital service delivery, impacting citizen access to benefits and government efficiency.
RANK_REASON Article discusses systemic issues and proposes solutions for government IT, rather than announcing a new product or research.
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