A ChatGPT Business user is experiencing frustration with OpenAI's customer support, reporting an inability to access "Pro mode" despite having a paid workspace and significant credit balance. The user claims support specialists are not addressing the core issue, which they believe is related to account provisioning or permissions, instead providing generic troubleshooting steps. This lack of effective support is particularly concerning for a high-spending business customer. AI
IMPACT Highlights potential customer support gaps for enterprise AI services, which could impact adoption.
RANK_REASON User complaint about customer support for a product, not a new product release or significant industry event.
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