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Cursor user charged $226 after canceling subscription, denied refund

By PulseAugur Editorial · [2 sources] ·

A user reported being unexpectedly charged $226 for Cursor's "Ultra Plan" despite canceling their "Pro Subscription" three weeks prior. The user's account dashboard indicated an upgrade to the Ultra plan, with no prior invoices or notifications. Cursor support denied a refund request, stating the user was not eligible. This charge has caused the user's credit card to exceed its limit, and they are seeking advice on how to escalate the issue. AI

IMPACT This incident highlights potential issues with billing and customer support for AI-powered tools, which could impact user trust and adoption.

RANK_REASON User complaint about billing and customer support for a software product.

Read on r/cursor →

AI-generated summary · Google Gemini · from 2 sources. How we write summaries →

Cursor user charged $226 after canceling subscription, denied refund

COVERAGE [2]

  1. r/cursor TIER_2 English(EN) · /u/Suspicious-Cake5698 ·

    Charged $226 for "Ultra Plan" after canceling my Pro subscription 3 weeks ago—Support denied refund

    &#32; submitted by &#32; <a href="https://www.reddit.com/user/Suspicious-Cake5698"> /u/Suspicious-Cake5698 </a> <br /> <span><a href="/r/cursor/comments/1uwceo6/charged_226_for_ultra_plan_after_canceling_my_pro/">[link]</a></span> &#32; <span><a href="https://www.reddit.com/r/cur…

  2. r/cursor TIER_2 English(EN) · /u/Suspicious-Cake5698 ·

    Charged $226 for "Ultra Plan" after canceling my Pro subscription 3 weeks ago—Support denied refund

    <!-- SC_OFF --><div class="md"><p>Hey everyone,</p> <p>I’m facing a major billing issue with Cursor and looking for some advice or visibility.</p> <p>Three weeks ago, I canceled my Pro plan subscription as I no longer needed the service. Two days ago, I received an email notifica…

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