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Anthropic users report irreversible loss of classic memory after switching to memory files

A user on Reddit reported a significant issue with Anthropic's memory feature, where switching to "Memory files" resulted in the permanent loss of their "Classic" memory. The user expressed distress over losing eight months of personalized data and criticized the UI for not adequately warning about this irreversible change. They hope the issue is a bug, as the dropdown menu implied a choice rather than a one-way transition. AI

IMPACT Potential data loss and user frustration could impact trust in AI memory features.

RANK_REASON User-reported product issue with potential data loss.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Anthropic users report irreversible loss of classic memory after switching to memory files

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Deep-Tea9216 ·

    Switched to memory files. Cannot switch back to classic memory on either mobile or desktop

    <!-- SC_OFF --><div class="md"><p>I've had classic memory for like, 8 or 9 months. </p> <p>It's all gone, I can't switch it back, the bots remember nothing about me. There was no warning. I just clicked the dropdown menu that said &quot;Classic&quot; and &quot;Memory files&quot;,…