A user reported experiencing over 170 fraudulent charges totaling nearly $1,800 from Anthropic on their American Express card. The charges, occurring in small increments of $5.30, were made without any warning or violation of the user's plan limits. The user expressed extreme frustration with Anthropic's customer support, describing an "infinite loop" of automated responses and unfulfilled promises of human agent contact, leading to a feeling of betrayal and violation. AI
RANK_REASON User complaint about billing issues and customer support, not a product release or significant industry event.
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