A user recounted a frustrating experience where their cousin's KLM flight was likely canceled, but Booking.com failed to provide timely notification. The user detailed a difficult process of trying to reach human customer support through Booking.com's AI chat and phone systems, which repeatedly redirected them to automated responses. Ultimately, the cousin had to contact KLM directly to rebook the flight, leading to a strong negative sentiment towards Booking.com's customer service. AI
RANK_REASON User-generated complaint about customer service, not a significant industry event.
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