A user on Reddit reported an issue after upgrading their Anthropic Claude Max plan from 5x to 20x. Instead of their usage percentage decreasing or staying the same, it immediately jumped to 100%, blocking further messages. The user contacted support, and even the AI chatbot acknowledged that upgrading should increase capacity and lower the usage percentage. The only solutions offered were to wait for the weekly reset or purchase additional credits, which the user found counterproductive. AI
IMPACT Potential friction for users upgrading Claude Max plans, indicating possible issues with capacity management or billing.
RANK_REASON User-reported issue with a specific product tier, not a general release or major announcement.
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