A user is experiencing significant difficulty recovering their paid Claude ProMax account after their work email domain changed due to a company acquisition. The account, tied to an old, now inaccessible email domain, contains years of projects and data. Anthropic's current policies prevent email changes, account merging, or data export without access to the original email, leading to a circular recovery problem. The user contrasts this with other platforms like ChatGPT, which they state handle such transitions more effectively with human verification, and seeks a resolution from Anthropic support. AI
IMPACT Highlights potential user friction and support challenges with AI service account management.
RANK_REASON User-reported issue with a specific product's account management features.
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