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Nederlands(NL) PostNL is een AI strontgat geworden. Je kunt alles met 'Daan' regelen, maar 'Daan' is defect. Ik wil bezwaar maken tegen gefactureerde inklaringskosten. 13.85 b

PostNL's AI chatbot 'Daan' fails to resolve customs fee disputes

By PulseAugur Editorial · [1 sources] ·

PostNL's AI chatbot, 'Daan,' has become a significant problem for customers attempting to dispute customs fees. Users report that the chatbot is defective and unable to process objections, leading to frustration and an inability to resolve billing issues. AI

IMPACT Highlights potential issues with AI chatbots in customer service for dispute resolution.

RANK_REASON User complaint about a specific AI product's functionality.

Read on Mastodon — fosstodon.org →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

PostNL's AI chatbot 'Daan' fails to resolve customs fee disputes

COVERAGE [1]

  1. Mastodon — fosstodon.org TIER_1 Nederlands(NL) · [email protected] ·

    PostNL has become an AI shitshow. You can arrange everything with 'Daan', but 'Daan' is defective. I want to object to invoiced customs fees. 13.85 b

    PostNL is een AI strontgat geworden. Je kunt alles met 'Daan' regelen, maar 'Daan' is defect. Ik wil bezwaar maken tegen gefactureerde inklaringskosten. 13.85 btw, 3 euro inklaringskosten, maakt samen 26 euro en 85 cent. Toch? 'Daan' vraagt het T&T nummer, en zegt dan 'sorry, mee…

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