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Claude desktop app locks users out of Pro accounts after login errors

A user encountered an issue with the Claude desktop application, where a login error prevented them from accessing their Pro account. Despite the app confirming their email, it directed them to a "create account" screen. This problem affected multiple devices and persisted through troubleshooting steps, though the iOS app remained functional, indicating a potential server-side issue. The user sought community assistance for a resolution. AI

IMPACT Potential disruption to user access for AI services.

RANK_REASON User-reported bug with a specific product.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Claude desktop app locks users out of Pro accounts after login errors

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Strannix1979 ·

    Claude desktop app locked me out of my Pro account after a login error — stuck on "create account" screen

    <!-- SC_OFF --><div class="md"><p>Hello hello. Maybe someone can help...</p> <p>I'm using Sign in with Apple / private relay email with Claude.</p> <p>This morning I set up the Claude desktop app on a second Mac. First login attempt with my Apple private relay email threw a red e…