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Cursor subscription abruptly terminated, user cites unhelpful AI support

A user reported that their Cursor subscription was abruptly terminated due to an unspecified payment method issue, despite being an active subscriber for 27 days. The user found the AI support unhelpful, as it refused to disclose the exact reason for the termination, citing only a Terms of Service violation. They are seeking assistance from Cursor support executives to resolve the account restriction. AI

IMPACT Highlights potential customer service challenges with AI-driven support systems.

RANK_REASON User complaint about a product/service issue.

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Cursor subscription abruptly terminated, user cites unhelpful AI support

COVERAGE [1]

  1. r/cursor TIER_2 English(EN) · /u/Just_Difficulty9836 ·

    Cursor ended my subscription abruptly and their AI support is not at all helpful.

    <!-- SC_OFF --><div class="md"><p>I got a mail from cursor saying my payment method is not valid and they found this after a routine check. Now my subscription which was active since past 27 was abruptly cut and my account restricted to upgrade to only pro. I have contacted [<a h…