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LLMs can simulate high-level human behavior in operations management, but distributional accuracy varies

A new paper explores the use of large language models (LLMs) as simulators for human behavior in operations management. Researchers found that while LLMs can often replicate the high-level outcomes of behavioral-operations experiments, their detailed response distributions frequently differ from human data. The study suggests that techniques like chain-of-thought prompting and hyperparameter tuning can help reduce these distributional mismatches, sometimes enabling smaller or open-source models to perform comparably to larger proprietary systems. AI

IMPACT This research suggests LLMs can be useful for simulating high-level human behavior in business contexts, but highlights the need for careful evaluation of their distributional accuracy and the potential of tuning methods to improve performance.

RANK_REASON Academic paper evaluating LLM capabilities on a specific domain. [lever_c_demoted from research: ic=1 ai=1.0]

Read on arXiv cs.AI →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

LLMs can simulate high-level human behavior in operations management, but distributional accuracy varies

COVERAGE [1]

  1. arXiv cs.AI TIER_1 English(EN) · Runze Zhang, Xiaowei Zhang, Mingyang Zhao ·

    Predicting Effects, Missing Distributions: Evaluating LLMs as Human Behavior Simulators in Operations Management

    arXiv:2510.03310v2 Announce Type: replace-cross Abstract: Large language models (LLMs) are increasingly used to simulate human behavior in business, economics, and the social sciences, offering a low-cost complement to laboratory experiments, field studies, and surveys. This pape…