The Office of the Ombudsman in Hong Kong has criticized the Transport Department for systemic deficiencies that allowed "queuing gangs" to exploit the driving licence ticketing system. These agents submitted a significant number of applications daily, accounting for nearly 40% of the quota at one point. The watchdog found that both the previous counter service system and the newer online booking system were abused, leading to scarce resources being hoarded for commercial gain. AI
RANK_REASON Report detailing exploitation of a government ticketing system.
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