Tony Gebhard, an author, is assisting customers with purchasing his book, "No Sight Required," directly, as they encountered difficulties buying it from Amazon. He is offering alternative payment methods and non-DRM formats, demonstrating exceptional customer service in the publishing industry. Gebhard plans to automate the payment process further with Stripe, while currently handling special format requests manually. AI
IMPACT Niche tooling improvement; minimal industry-wide impact.
RANK_REASON Author providing alternative sales channels for his book.
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