The office responsible for managing federal student loans, Federal Student Aid (FSA), has experienced significant staff reductions, with nearly 40% of its employees leaving or being fired by March 2025. This has led to issues for borrowers, including incorrect billing and difficulty accessing repayment plans. Despite these cuts, the Education Department claims to have effectively implemented major higher education reforms and is in the process of rehiring staff, with plans to add hundreds of employees by 2027. AI
RANK_REASON Significant policy changes and operational impact on a large government program. [lever_c_demoted from significant: ic=1 ai=0.1]
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