A user from India reported their Claude account was suspended by Anthropic due to suspected minor activity, despite the user being over 18. The user is unable to verify their age using the provided Yoti system because it only accepts passports, not their government-issued Aadhaar card. Attempts to appeal through Anthropic's Safeguards team were met with a non-functional appeal link, leaving the user frustrated as they rely on Claude for academic purposes. AI
IMPACT Highlights potential friction points in AI service accessibility and age verification processes for users.
RANK_REASON User-reported issue with a product's policy implementation.
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