AI reshapes enterprise software roles, impacting SAP's BTP framework

A new qualitative study examines how artificial intelligence is transforming user roles and responsibilities within enterprise software, specifically focusing on SAP's Business Technology Platform (BTP). The research, which involved interviews with 20 experts and a workshop with 24 participants, found that AI is automating operational tasks, fostering human-AI collaboration, and increasing the use of agentic AI systems. These changes necessitate adaptations to existing user-role frameworks, such as the BTP User Type Matrix, and highlight the need for new governance structures and AI-native software design. AI

IMPACT AI integration necessitates updated user role frameworks and governance in enterprise software.

RANK_REASON The cluster contains an academic paper detailing research findings on the impact of AI. [lever_c_demoted from research: ic=1 ai=1.0]

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