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Anthropic user banned from Claude seeks support for appeal

A Reddit user is seeking assistance with contacting Anthropic's customer support after being banned from using Claude. The user believes the ban was triggered by an algorithm mistakenly identifying them as a minor, despite being a college student. They have encountered difficulties with the provided appeal methods, including photo verification and the YOTI Digital age-card, and are hesitant to submit documents. AI

IMPACT Minor inconvenience for a single user; no broader industry impact.

RANK_REASON User-level issue with a product, not a company-wide or industry-wide event.

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AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Anthropic user banned from Claude seeks support for appeal

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Harrony ·

    Need help regarding Customer Support

    <!-- SC_OFF --><div class="md"><p>Hello. I'm looking for help in contacting the Anthropic support team. I was unfortunately banned from Claude because they think I'm a child (I'm a college student). I primarily used Claude for doubt clearing, coding (nothing advanced, primarily t…