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Claude Pro user reports session limit consumed after crash, struggles to reach support

A user on a pro plan for Claude reported that their entire session usage limit was consumed unexpectedly after an app crash. They were unable to resolve the issue through Claude's AI chatbot, which refused to escalate the problem to human support. The user is seeking assistance to fix the problem or get a response from Anthropic. AI

IMPACT Highlights potential user experience issues and customer support challenges with AI products.

RANK_REASON User-reported issue with a specific AI product.

Read on r/Anthropic →

AI-generated summary · Google Gemini · from 1 sources. How we write summaries →

Claude Pro user reports session limit consumed after crash, struggles to reach support

COVERAGE [1]

  1. r/Anthropic TIER_1 English(EN) · /u/Right_Shop_286 ·

    Claude stole my entire session useage. Can't reach human support

    <!-- SC_OFF --><div class="md"><p>I am on a pro plan.</p> <p>After waiting a few hours for the session limit to reset, I logged back in and the app crashed. I shut it down and restarted it to then find out that my entire session limit was somehow used and that I have 5 more hours…