A user on Reddit expressed frustration after Cursor denied their refund request for a Pro+ subscription. The user contacted support within an hour of being charged £55.62 and stated they had not used the product. Despite multiple follow-ups, Cursor cited refund eligibility requirements without specifying which ones were not met, while also claiming to have cancelled a subscription the user had already cancelled themselves. The user is seeking advice on how to escalate the issue to obtain a refund for the unused service. AI
IMPACT Highlights potential customer service and refund policy issues for AI-powered tools.
RANK_REASON Customer service issue with a specific product.
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