Repeated billing issues with no route to resolution
Users are reporting significant issues with customer support for AI services, specifically concerning billing and account management. One user detailed a frustrating seven-week ordeal with Anthropic's support, involving fraudulent charges, a bot that advised chargebacks leading to subscription cancellation, and an inability to reach a human agent. Similarly, another user is experiencing a persistent billing glitch with Cursor, where a paid invoice is still marked as unpaid, preventing account upgrades, and is also unable to get effective assistance from AI support. AI
IMPACT Highlights potential customer service gaps in AI product offerings, impacting user trust and retention.