Anatomy of Hybrid NLU: 6 Layers Between Your Customer and Neural Network Hallucinations In the previous material, we discussed the case of implementing an AI assistant in detail. Today
This article details a hybrid Natural Language Understanding (NLU) architecture designed for AI assistants in fintech. It outlines a six-layer system that includes Automatic Speech Recognition (ASR), NLU, routing, API integration, knowledge base access, compliance checks, and LLM orchestration. The focus is on managing risks and ensuring safety by addressing potential weaknesses in each layer, rather than solely relying on the power of the LLM. AI
IMPACT Details a robust, multi-layered architecture for AI assistants, emphasizing safety and risk management in sensitive domains like fintech.