Social Security unraveling: 7,100 workers sacked, performance metrics retired, disability claims falling
The Social Security Administration (SSA) has undergone significant administrative and policy changes that are making it harder for Americans to access disability benefits. These changes include a reduction of over 7,100 jobs, the closure of regional offices, and an increased reliance on automated systems. Key customer service metrics, such as phone wait times and claim processing times, were removed from the agency's website, reducing transparency. Researchers have found that these shifts have negatively impacted the process for obtaining disability benefits, a crucial safety net for millions. AI
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