What are conversation analytics (and how to use them with AssemblyAI)
Conversation analytics, also known as conversation intelligence, is an AI-powered technology designed to transcribe and analyze voice interactions at scale. This technology transforms unstructured audio data from calls and meetings into structured, actionable insights. Key features include automatic transcription with speaker identification, sentiment analysis, topic detection, entity extraction, and summarization, enabling businesses to understand customer sentiment and improve sales win rates. AI
IMPACT Enables businesses to analyze 100% of customer interactions, potentially improving sales win rates and customer satisfaction.