How Expedia Is Reinventing Travel Through AI And Agentic Design
Expedia Group is integrating AI and agentic design to enhance its travel platform, impacting both travelers and partners. The company has built an intelligence engine called Scout to provide partners with AI-driven merchandising and pricing recommendations. Internally, Expedia is fostering AI literacy, with over 90% of employees now interacting with AI tools, and is retooling its technology stack to support agentic workflows for future travel experiences. AI
IMPACT Enhances customer experience through personalization and proactive assistance, while streamlining partner operations with AI-driven recommendations.