Aviva detects record £230m in bogus insurance claims as use of AI rises
Aviva, an insurance firm, detected a record £230 million in fraudulent claims in 2025, a significant increase attributed partly to the rising sophistication of scammers using AI. These fraudsters are employing AI to generate fake accident scenes and manipulated documents, particularly in motor insurance claims. In response, Aviva is leveraging its own AI tools and advanced analytics, combined with human oversight, to combat these increasingly complex fraudulent activities. AI
IMPACT AI is increasingly being used by fraudsters to create sophisticated scams, necessitating the development of advanced AI-powered detection systems by insurance companies.