I have talked to dozens of AI teams about production. The same things keep breaking.
Many AI teams struggle with a "visibility gap" in production, where standard monitoring tools fail to detect subtle drops in model quality or unexpected cost increases. These issues often surface only after user complaints or financial reviews, weeks after a change was implemented. The author argues that current tooling is insufficient, as it focuses on system health rather than performance improvement and user experience. Implementing robust evaluation, simulation, and alerting systems can proactively identify these problems, enabling teams to validate changes and prevent negative impacts before they reach users. AI
IMPACT Highlights critical operational gaps in AI production, suggesting a need for better monitoring and evaluation tools to ensure consistent quality and cost control.