JR East Announces AI Utilization at Midori-no-madoguchi and Introduction of QR Boarding Tickets (Tickets). Magnetic Tickets to be Abolished
JR East is piloting generative AI at its "Midori no Madoguchi" (green window) ticket offices to assist with customer inquiries and ticket issuance. The AI will initially focus on understanding and confirming passenger requests, with plans to integrate full ticket purchasing capabilities in the future. Additionally, the company will phase out magnetic stripe tickets by spring 2027, replacing them with larger, more environmentally friendly QR code tickets. AI
IMPACT This AI integration aims to streamline ticketing processes and improve customer experience, potentially setting a precedent for other public transport systems.