AI in the Enterprise: How People Use M365 Copilot Chat
A new paper analyzes over 5.5 million user sessions with Microsoft 365 Copilot Chat to understand its enterprise adoption. The study reveals that Copilot is becoming an everyday assistant for knowledge workers, primarily used for writing, but also for information retrieval, analysis, and strategizing. While 'chat as search' usage is declining, Copilot's role is shifting towards content creation and communication tasks, with adoption patterns varying across different job roles and industries. AI
IMPACT Reveals how enterprise AI assistants are being adopted for knowledge work, indicating a shift towards content creation and communication.