Adding AI ’employees’ is backfiring by creating new office scapegoats and making human workers sloppier and lazier
New research from Boston Consulting Group (BCG) indicates that treating AI as "employees" or "teammates" on company org charts can lead to negative consequences. The study found that when AI is personified, human workers are more likely to make mistakes, shift accountability to the AI, and exhibit reduced productivity. This practice, intended to increase AI adoption, instead fostered greater concern about job displacement and decreased trust in AI deployment. AI
IMPACT Personifying AI tools and integrating them into org charts may inadvertently decrease worker accountability and productivity, while increasing job displacement concerns.