I need to make a quick change to my org's mobiles. I won't call up, because every time I do I'm told EE's online Mobile Manager portal is quicker. What's that?
A user encountered significant difficulties attempting to manage their organization's mobile accounts through EE's online portal. After being unable to reset their password due to automated system failures, they turned to the AI chatbot for assistance. However, the chatbot also failed to provide a resolution, leading to user frustration. AI
IMPACT Highlights potential shortcomings in AI chatbot effectiveness for customer support, leading to user frustration.