Masatoshi Suzuki passes away, three counter-intuitive stories about him and 7-Eleven
Toshifumi Suzuki, the visionary founder of 7-Eleven Japan, has passed away at the age of 93. Suzuki transformed the convenience store chain into a global retail giant, pioneering innovations like self-operated banks and ATMs, and introducing higher-priced, premium food items during deflationary periods. His approach often defied conventional wisdom, focusing on customer needs and convenience, which became deeply embedded in Japanese society. Despite its immense success, 7-Eleven Japan has faced challenges in recent years due to demographic shifts and evolving consumer preferences, leading to changes like shortened operating hours. AI
