Brinker’s CIO spent years rebuilding restaurant tech. Now, the Chili’s operator is ready to explore more AI
Brinker International's CIO, Chris Caldwell, has focused on upgrading the company's core technology infrastructure, including Wi-Fi and computer systems across its Chili's and Maggiano's Little Italy locations, before fully embracing AI. After stabilizing the network and upgrading hardware, Caldwell is now exploring AI applications, starting with Microsoft Copilot for corporate use and testing new user experiences for in-restaurant iPads. This foundational work aims to improve food, service, and atmosphere, following a period of significant technological challenges within the restaurant operator. AI
IMPACT Focus on foundational tech upgrades suggests a cautious, phased approach to AI integration in the restaurant industry.