Klarna's AI assistant does the work of 700 full-time agents
Klarna has significantly enhanced its customer service and shopping experience by integrating OpenAI's technology into its operations. The company's AI assistant, powered by ChatGPT, now handles two-thirds of customer service chats, performing the work of 700 full-time agents with comparable customer satisfaction and a 25% reduction in repeat inquiries. Additionally, Klarna has made ChatGPT Enterprise available to all employees, with 90% using generative AI tools daily to improve productivity across various departments. AI
IMPACT Demonstrates significant operational efficiency gains and enhanced customer experience through the application of existing generative AI tools.