Annual Prepaid Business Workspace Deactivated (ghost user addition) - OpenAI asks for Full annual payment of all users again for reactivation.
A user prepaid for an annual ChatGPT Business Workspace subscription through March 2027, but it was deactivated due to a failed charge for an unauthorized "ghost" user. OpenAI support is demanding a full new annual payment to reactivate, refusing to acknowledge the existing prepaid credit or offer a guaranteed refund. Despite escalating the issue, the user has not received a resolution and is seeking a manual correction, a functional payment link for the disputed charge, or a prorated refund. AI
IMPACT Highlights potential customer support and billing issues for AI service providers.