# gov # LocalGov # AI # AIErrors # chatbots 'Athens residents used the city’s “Benny the Brick” artificial intelligence chatbot in its first year to access vari
Athens, Ohio, launched an AI chatbot named "Benny the Brick" to assist residents in accessing local information. While the chatbot successfully provided some users with needed data, its limitations led to significant frustration for others. The bot draws information from the city's website and a curated dataset to answer queries. AI
IMPACT Local government chatbots can improve citizen access to information, but limitations can lead to user frustration and distrust.