Chipotle COO calls hiring one of the ‘most painful processes’—so his AI bot ‘Ava Cado’ cut it from 12 days to 4
Chipotle has implemented an AI chatbot named "Ava Cado" to streamline its hiring process, reducing the time from application to employment from 12 days to just 4. This tool handles candidate communication, information gathering, and interview scheduling, with about 30% of scheduling now occurring outside of business hours. Chipotle's COO emphasized that the time saved is reinvested into restaurant operations, framing the AI as an augmentation rather than a replacement for human roles. AI
IMPACT Streamlines hiring in high-turnover industries, potentially improving operational efficiency and employee experience.