... you get your member number now? Of course not! - You get to meet ANA instead, and must ASK A CHATBOT to parrot your member number. (screenshots) - Acquire m
A user on Mastodon expressed frustration with a bank's new redesign, which replaced direct access to member numbers with an AI chatbot named ANA. The user was concerned about the chatbot potentially retaining sensitive personal information like their Social Security Number in its context. AI
IMPACT Highlights potential privacy risks and user dissatisfaction with AI integration in customer service.