Crisis, what crisis? Social Security chief says ‘people boo at Yankee Stadium, even when they’re winning’
Social Security Administration Commissioner Frank Bisignano is set to testify before Congress regarding the agency's customer service improvements. He plans to highlight reduced phone wait times and increased service capacity, attributing these gains to technological upgrades and strategic staffing shifts. Critics, however, argue these improvements are temporary and mask underlying staffing shortages, potentially creating long-term service risks. AI
