Brief

A security vulnerability in Meta's AI support system allowed attackers to gain unauthorized access to Instagram accounts, including high-profile ones like the Obama White House account. The exploit involved an attacker contacting Meta's AI support, falsely claiming their account was compromised, and requesting a verification code be sent to their own email. This method bypassed two-factor authentication by tricking the system into believing it was a legitimate account reset by the owner. AI

Users are reporting significant issues with customer support for AI services, specifically concerning billing and account management. One user detailed a frustrating seven-week ordeal with Anthropic's support, involving fraudulent charges, a bot that advised chargebacks leading to subscription cancellation, and an inability to reach a human agent. Similarly, another user is experiencing a persistent billing glitch with Cursor, where a paid invoice is still marked as unpaid, preventing account upgrades, and is also unable to get effective assistance from AI support. AI